Informational Unofficial Guide to Heraklion Airport in Greece
The Heraklion airport has several facilities devoted to passenger care. Duty-free shops, snack bars, and a restaurant offer food and convenience items. The airport also provides an ATM and currency exchange service for those entering the country (the currency is the Euro).
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Browse perfumes, confectionery, spirits, jewellery, accessories and toys across a spacious 2,100 m² store serving both Schengen and non-Schengen passengers before passport control. Order online in advance to collect on the day, and find a Last Minute Duty-Free point in the non-Schengen zone.
If you're eligible for a VAT refund, stop by the Customs office in the landside departures area before you check in, with your purchases on hand, to get your refund form stamped. Once stamped, claim your refund at the Global Blue desk inside the Duty-Free shop.
Greek café-bakery chain for coffee, fresh sandwiches, pastries and quick bites — four outlets across the terminal.
Greek coffee house serving espresso drinks, cold coffees, desserts and light bites.
Italian-style restaurant with pizza, focaccia, salads and sandwiches made to order.
Goody's, Greece's much-loved homegrown burger chain, serving juicy burgers, fresh salads and breakfast favourites.
Quiet premium lounge with comfortable seating and refreshments, operating around the clock.
Commercially Important Person lounges operated by Goldair Handling and Swissport. Access is usually via your airline, a card programme or pay-per-use.
Store your bags safely while at the airport. Also reachable on +30 2810 336693 or herluggagestorage@gmail.com.
Protective shrink-wrapping of luggage before check-in.
Tracing and claims for baggage on flights handled by Goldair (her.sm@goldair-handling.gr).
Baggage tracing for flights served by Skyserv (herpax@skyserv.aero).
Baggage tracing for flights served by Swissport. You can also submit the online baggage-claim form.
Cash machines available in the departures area.
Foreign-exchange bureaux in departures (before and after passport control) and in arrivals after baggage reclaim.
Complimentary wireless internet access in the catering areas and the Duty-Free shops.
Public health / sanitary service operating around the clock for medical matters at the airport.
Passengers with reduced mobility or special needs should arrange assistance in advance through their airline or its ground-handling partner — Goldair Handling, Skyserv or Swissport.
Dedicated rooms for feeding and changing infants in both the departures and arrivals areas.
Press kiosk and gift items (A. Panagiotidou) — newspapers, magazines, snacks and souvenirs.
Regional Cretan products sourced from local agricultural cooperatives.
Hellenic Post (ELTA) mailbox for letters and postcards.
General airport information via Swissport and Skyserv desks and the Hellenic Civil Aviation Authority (HCAA).
Tourist information desk run by the Greek National Tourism Organisation (EOT).
Airline ticketing for Aegean Airlines, Sky Express, Aeroflot and Skyserv.
Your rights as an air passenger under EU and Greek regulations.
Sharp objects, dangerous goods and unattended baggage are not allowed. Pets are permitted under Ministry of Rural Development rules; smoking only in designated areas; alcohol may be consumed in catering areas. Check with your airline about liquids, pets and bulky items, and with Customs about currency declarations.
Air-terminal Customs office. International arrivals customs: +30 2810 397282.
Border control for travel to and from non-Schengen countries, operated by the Hellenic Police with identity cross-checking.
Airport police station. Passport office: +30 2810 246747.
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Facility details are provided as a passenger guide and may change. For live operational information, check with your airline or the airport on arrival.